David graduated from Singapore Management University with a Business Management degree. His focus in Indigo is on enhancing customer experience and driving business growth. He builds high-performing teams and implements efficient processes to streamline operations and achieve service excellence. He is also responsible for managing customer inquiries, addressing concerns, and resolving issues promptly and professionally. David also oversees business development efforts, analyses market trends, and develops strategic partnerships to expand the customer base and drive revenue growth. With a keen eye for process optimisation, David identifies areas for improvement and implements standard operating procedures to enhance efficiency and operational excellence.