Terms and Conditions

1. In these Terms & Conditions, except where the context otherwise requires:

a. “Client”, “you”, or “your” means the individual(s) who has accepted or proposes to accept products or services by Indigo;

b. “Contract” shall mean collectively these Terms & Conditions, the Registration Form and the Indigo Group Privacy Policy and such other policies, guidelines, codes of conduct and/or regulations of Indigo as are informed and provided to the Client, Parents and Student (and as amended, supplemented and varied) from time to time;

c. “Core Programmes” mean all regular classes, courses, workshops and programmes developed, offered and conducted by Indigo and/or its Staff for the Student during each Term other than the Holiday Programmes or Special Programmes;

d. “Course Materials” means all materials, documents, worksheets, or instruments (whether in physical or digital copy) used, distributed or otherwise circulated in relation to the Student’s enrolment with Indigo under the Core Programmes, Holiday Programmes or Special Programmes, including but not limited to all audio or video recordings of classes, and quizzes/tests and activities held in respect thereof;

e. “Class” or “Classes” whether or not such term has been capitalised, mean all classes, courses, workshops and programmes and conducted by Indigo and/or its Staff for the Student, in respect of the Core Programmes, Holiday Programmes or Special Programmes;

f. “Holiday Programmes” and “Special Programmes” mean all classes, courses, workshops and programmes developed, offered and conducted by Indigo and/or its Staff for the Student, independent and outside of the Core Programmes;

g. “Infectious Disease” means the definition assigned to it under the Infectious Disease Act (Chapter 137) of Singapore;

h. “Parents” mean the parents of the Student and any person or guardian who has or has accepted parental or legal responsibility for the Student. Parents are responsible, individually and jointly, for complying with their obligations under these Terms and Conditions;

i. “Personal Data” means the definition assigned to it under the Personal Data Protection Act 2012, and shall include any data about you, the Parents or Student, who can be identified from that data and/or other information to which Indigo has or is likely to have access to.

j. “Programmes” whether or not such term has been capitalised, mean the Core Programmes, Special Programmes and Holiday Programmes, and “Programme” shall mean any one of them;

k. “Registration Form” refers to Indigo’s registration form pursuant to which the Student is enrolled in Indigo;

l. “Services” means the classes, courses, workshops and programmes developed, offered and conducted by Indigo and/or its Staff for the Student under the Contract, and shall include the Core Programmes, Special Programmes and Holiday Programmes;

m. “Staff” means any officer, teacher (whether permanent or temporary), employee, agent, service provider, representative or contractor of Indigo, whether located in Singapore or outside of Singapore;

n. “Student” means the individual(s) who is the recipient of Services provided by Indigo;

o. “Term” means each period of the academic year during which Indigo regularly conducts classes;

p. “Terms & Conditions” mean the terms and conditions contained herein and applicable to the provision of all Services;

q. “Indigo”, “we”, “us” or “our” means Indigo Group and its affiliates; and

r. “Indigo Group” refers to the Indigo Group Entities collectively;

s. “Indigo Group Entity” refers to Indigo or any other corporation related to them by way of section 6 of the Companies Act Cap. 50.

t. “Indigo Group Privacy Policy” refers to the Indigo Group Privacy Policy (as amended, supplemented and varied from time to time)

2. These Terms & Conditions apply to the provision of all Services by Indigo to the Student upon the engagement of the Client, and are to be complied with by the Client, Parents and Student at all times and are deemed incorporated in the engagement of Indigo and the provision of the Services. Indigo may revise these Terms & Conditions and the Client, Parent and Student shall continue to be subject to such Terms & Conditions as amended, modified and/or substituted by Indigo from time to time and published on Indigo’s website at www.indigo.com.sg. The utilisation and continued utilisation (upon an amendment, modification and/or substitution of the Terms & Conditions) of the Services by the Student shall be deemed acceptance of these Terms and Conditions by the Client, Parents and Student whether or not the Terms & Conditions (and any subsequent amendment, modification and/or substitution) are signed and returned to Indigo by the Client.

3. The headings in these Terms & Conditions are for convenience only and shall not affect the interpretation hereof.

4. All fees must be paid before the commencement of classes, and comprise the following:

a. One-time Registration Fee: $75.00, Deposit Fee: $100.00

b. Course Fee: Based on number of lessons.

c. Course Fee for students joining during a term will be pro-rated for that term. Students who sign up during the last 6 weeks of the current term shall also be required to sign up for the next term, and shall pay the prorated Course Fee for the current term and the full Course Fee for the next term.

5. The Registration Fee and Course Fee will be subject to GST at the prevailing rates. The Registration Fee and Course Fee are NON-REFUNDABLE.

6. Course Fees are collected on term-basis and are due 2 weeks before the start of term.

7. Late payment: The Centre reserves the right to impose a late payment fee of $10.00 per week (or part thereof) for any late payment.

8. Payment may be made through NETS, Scan & Pay, PayNow, AXS, or cash as payment modes.

9. No students shall be entitled to request suspension of attendance at any classes except for those with valid reasons (medical surgery/conditions, representing School to participate for competitions). All suspension applications are subject to the Centre’s approval on a case by case basis. If the suspension application is approved, credit note will be issued to the student. The credit note issued can be only used to offset subsequent term fees and not for refund of fees.

10. Students are able to request to attend a replacement class (which is subject to availability) or online lesson if they are not able to attend their scheduled class due to medical leave or other personal reasons, in the same week / lesson cycle as their scheduled class. All replacement classes shall be assigned by the Centre at its sole discretion. For avoidance of doubt, students who miss any class shall not be entitled to a refund of any part of the Course Fee for that class.

11. If a student gives notice of withdrawal within 30 days after the cessation of an approved suspension period, no refund of Course Fee for the suspension period shall be given to the student, and the Deposit Fee shall be forfeited.

12. Students are required to submit a completed Withdrawal Form to the front desk staff at least 4 lesson weeks in advance (excluding the Centre year break) of the contemplated date of withdrawal, if they wish to withdraw from their course, failing which the Deposit Fee will be forfeited. For avoidance of doubt, the Registration Fee is NON-REFUNDABLE. For any successful withdrawal, only the Deposit Fee will be refunded to the student at the end of the next month following the student’s withdrawal. Otherwise, the Deposit Fee will be refunded to the student one month after completion of Term 3 for the student’s JC 2 year.

13. Students absent for three or more lessons without informing the Centre will be considered as having withdrawn from the course and the Deposit Fee will be forfeited. If the student decides to resume lessons, The student is allowed to rejoin the course anytime during the remaining course term. Top up of 4 lesson weeks is mandatory from withdrawal date for refund of deposit.

14. For avoidance of doubt, students are not entitled to any refund of Course Fee for any remaining or unutilized lessons upon withdrawal, including lessons within the current term or subsequent terms that have been paid for in advance.

15. Students who signed up for Orange/Red Package programme(s) or modular programme(s) are not allowed to switch to other programme(s).

16. If a student fails to provide the duly completed withdrawal form at least 4 weeks before withdrawal from a course in a term, the student shall be liable for payment of the Course Fee for 4 lessons for that course for the next term.

17. Replacement lessons are subject to availability and other considerations, and are not an entitlement. A student may only request a replacement lesson, if available, during the allotted timeslots within the same week / lesson cycle.

18. Students are responsible for making arrangement with the Centre for replacement lessons. Students who fail to do so may not be able to attend the replacement class. In the rescheduling for replacement lessons, priority is given to students who have made arrangement to attend the replacement class at least a day before the start of the replacement lesson. For avoidance of doubt, if the student is unable to attend an allocated replacement class, or if the replacement lesson cannot be scheduled, there will strictly be NO REFUND of fees for any lesson missed. In such event, the student can request for the materials & video for the lesson missed.

19. *The Centre reserves the discretion to conduct general replacement classes on public holidays or school holidays.

20. *There will be NO replacement lesson conducted and NO refund of any portion of the Course Fee if the Centre is closed due to circumstances outside the reasonable control of the Centre, including contagious diseases (e.g. SARS or Covid-19) or adverse weather condition (e.g. haze).

21. The Centre retains all intellectual property rights in all learning materials provided to the student, including notes, worksheets, case studies etc.. Such materials are provided to the student strictly for the student’s personal use and the parent/guardian undertakes that he / she and the student shall not share, reproduce, disseminate or distribute any such materials with or to a third party, whether for commercial benefit or otherwise, by any means or through any mode. Voice and/or video recording of a lesson is strictly NOT allowed. Legal action will be taken against any parent/guardian or student who breaches this term, and the Centre shall be entitled to claim against the parent/guardian or student all losses, damages, costs and/or expenses arising out of, in connection with and/or in relation to any breach of this term.

22. I, the undersigned, being the parent/guardian of the named student, hereby give clear and unambiguous consent for the Centre and its affiliates to collect, use and disclose personal data relating to myself and the named student for the purposes set out in Indigo Group’s Personal Data Protection Policy as may be updated from time to time. Please refer to our website (https://indigo.com.sg/privacypolicy/) for our Personal Data Protection Policy. I confirm that I have the legal authority and have obtained all necessary consents to, as may be applicable, provide such consent on behalf of the named student and/or disclose such student’s personal data for the Centre and its affiliates’ collection, use, and disclosure of their personal data for the purposes contemplated herein.

23. The Centre reserves the right to change the assigned teacher for the student’s class at its own discretion.

24. Scheduled classes will only commence with a minimum of 4 students. If the number of students in a class falls below 4, the Centre has the right to dissolve the class or to merge with other class. If the Centre dissolve a class, arrangement would be made to merge the affected students into another class. If the arrangement is not possible, refund will be made to the affected students.

25. The Centre must be kept informed always of any changes in a student’s or parent’s particulars, e.g. address, contact numbers etc.

26. The Centre reserves the right to postpone or reschedule any lessons due to any circumstances.

27. The Centre shall NOT bear responsibility for the loss of valuables or injuries sustained which happen in the Centre’s premises.

28. Centre shall not be required to provide services to abusive students or parents or guardians and shall be entitled to terminate the contract without liability to refund any fees upon the occurrence of such incidents.

29. The Centre reserves the right to change these terms and conditions without prior notice. Reasonable steps will be taken to inform students of such changes, and the parent/guardian and student agree that the continued registration of the student with the Centre following any change in these terms and conditions shall be deemed to be acceptance by the parent/guardian and student of such change.

30. These terms and conditions shall be governed by the laws of Singapore.

31. All credits purchased are valid for a specific number of weeks corresponding to the number of credits purchased.

32. For Graduating students, credits purchased which remained unused will expire by end of Term 3 of the academic year and be forfeited by end of Term 3. There will not be any refund or credit notes issued for unused credits.

33. Please be reminded that all credits purchased will expire by end of the specified number of weeks according to the number of credits purchased. There will not be any extension of expiry period.